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The Blackbaud Community
An online peer-to-peer site designed to help clients, YourCause staff and partners learn, engage and connect with one another. This online hub hosts a community for each YourCause product, with a discussion forum, calendar of events, latest news and a resource center.
If you are a current client that wants access to this community, please talk to your customer success manager about getting an invitation to join.
We take client feedback seriously. We have several groups that we utilize to empower clients to deliver that feedback, such as our Customer Advisory Board, our Product Advisory Council, and additional Client user & focus groups.
Product Discovery Program
Discovery is our learning process. It allows us the opportunity to learn what problems we can solve for our customers and their users. This is the place where our customer’s voices can be heard. With their help, we can develop better solutions that enable them to focus on running their CSR programs.
Blackbaud engages with Discovery participants across a broad range of ideas, opportunities, and problem-solving projects. This may involve participating in interviews, giving feedback to our teams, or getting hands-on interaction with solutions or new features during the product development process.
“Both our Customer Support Manager and the engineering department are constantly taking our advice into consideration and always making changes to create a better product for the client. Blackbaud’s YourCause is such a client and product-focused company. I LOVE working with you all.”
-Abby Hein, Community Manager, Epic Promise Employee Foundation