Opportunities to
CONNECT
The Blackbaud Community
An online peer-to-peer site designed to help clients, YourCause staff and partners learn, engage and connect with one another. This online hub hosts a community for each YourCause product, with a discussion forum, calendar of events, latest news and a resource center.
If you are a current client that wants access to this community, please talk to your customer success manager about getting an invitation to join.
Client Groups
We take client feedback seriously. We have several groups that we utilize to empower clients to deliver that feedback, such as our Customer Advisory Board, our Product Advisory Council, and additional Client user & focus groups.
Product Discovery Program and Idea Bank
Discovery is our learning process. It allows us the opportunity to learn what problems we can solve for our customers and their users. This is the place where our customer’s voices can be heard. With their help, we can develop better solutions that enable them to focus on running their CSR programs.
Blackbaud engages with Discovery participants across a broad range of ideas, opportunities, and problem-solving projects. This may involve participating in interviews, giving feedback to our teams, or getting hands-on interaction with solutions or new features during the product development process.
Idea Bank is a simple, streamlined portal that allows us to collect ideas and collaborate directly with clients on any suggestions for enhancements to existing capabilities and even suggestions for brand new features. Clients can view suggestions made by other CSRconnect users, have discussions about ideas, and upvote any requests that are important to you and your organization.
You can access Idea Bank by first joining the Blackbaud Community for CSRconnect then clicking on the Ideas tab.
“Both our Customer Support Manager and the engineering department are constantly taking our advice into consideration and always making changes to create a better product for the client. Blackbaud’s YourCause is such a client and product-focused company. I LOVE working with you all.”
-Abby Hein, Community Manager, Epic Promise Employee Foundation
Opportunities to
LEARN
Product Release Notes
Monthly innovation updates for CSRconnect and GrantsConnect.
What You’ll Find:
- Latest improvements, security updates, or other additional information about the product update
Tutorial Library
Product specific library of knowledge base articles for each feature, how-to guides, video tutorials and FAQs
Experts Supporting Your Journey
You’ll be equipped with a team of experts that will help maximize the use of the platform, from planning your launch to continued platform consultation to help you grow and scale your programs.
With 12+ years under our belts we’ve created products and processes to make administering CSR programs easier. Some of the services we offer to help increase the efficiency of running your programs include:
- Ongoing success planning
- Project planning and tracking
- Ongoing and/or ad-hoc call check-ins and meeting syncs
- High-touch servicing models to make strategic recommendations for your smaller and larger initiatives.
Opportunities to
ENGAGE
Monthly Client Workshops
Our monthly workshops are led by our product gurus and clients and are designed specifically for our clients to master all things CSRconnect, GrantsConnect, as well as to connect directly with our leadership team.
The registration links to the client admin workshops can be found via the event calendar within the Blackbaud Community for the CSRconnect or GrantsConnect product.
Product Update Briefings
The Blackbaud Product Update Briefings (PUBs) are a virtual conference that we host twice a year, dedicated to highlighting the recent and upcoming product innovations. See how we take feedback from our customer idea bank and implement new product features + what’s under development!
Webinars, Conferences and other Events
We host virtual and in-person events including client meetups, our annual bbcon conference and thought leadership webinars. We also support and participate in CSR industry conferences.